Policy Page


General Conditions of Use of city.createlli.com

By using city.createlli.com, it is assumed that the user agrees with all the conditions below.


These conditions are the same for all users, and no exceptions are granted to the conditions of use. This is to preserve the transparency to everyone collaborating through city.createlli.com.

Createlli reserves the right to modify the general conditions of use at any point, without a previous notification, both in the contents of the website and in the General Conditions of Use.

Such modifications may be made through the website in any admissible way, and will be mandatory during the time they are published on the web, until they are modified by the subsequent ones.

Rights and limitations to use

Createlli reserves right to terminate your account and also for future use if you violate the conditions of use, or provide inaccurate or false information. Createlli grants a license to use city.createlli.com, not to redistribute or decompile or develop it.

Users provide equipments and access to internet. Createlli does not take any responsibility for availability of internet.

City.createlli.com has 3 types of users:

USERS: users who participate in a community. They are typically invited to give their opinions, ideas, etc. They are further referred to as 'USERS'.

PROJECT MANAGERS: users who are involved in managing a community; for example staff of a city or project managers of a participation project. They are further referred as 'PROJECT MANAGERS'.

CREATELLI: users who are system administrators of the Createlli team. They are further referred as 'Createlli'.


Data Privacy and Confidentiality of your user information

In some cases, users are allowed to participate 'anonymously', meaning they do not leave their email address or no information that allows Createlli or project managers to identify the users.

Often, users are invited to provide their email address which allows them to participate more actively in communities and project. We call those users 'identified', by means of their email, user ID and password.

Users are responsible to keep user ID and password confidential. You agree to contact us as soon as possible if you suspect unauthorized use of your user account or notice your user account was accessed in an unauthorized way.

We try to balance your right for protection of your privacy, with your right to know who else participates in your communities and with the need of the project managers to understand the needs and opinions of all users, to answer to specific issues or questions you raise and to invite you for participation activities that are interesting for the project or for you.


In order to use some of the services offered on this website, users must provide Createlli certain personal data, therefore Createlli undertakes to respect the confidentiality of such data as it demands on the law.

You can exercise your right to access, rectify, cancel and oppose to the processing of your personal data under the terms and conditions provided in the law. For your convenience, you can also exercise the aforementioned rights by writing an email to city@createlli.com.

As long as you don’t tell us otherwise, we understand that your data has not been modified, that you agree to notify us any variation of it, and that we have your consent to use your data for the purposes mentioned below:






Identification for participation in forums


Project Manager






Project Manager



Language preference

Time zone


Adapt the display


IP address

Time of your contribution

Security reasons

Identify whether fake contributions are made

Project Manager



Internal management of the answers

Notifications of interesting information

Invitation to activities

Project Manager


Your contributions and opinions within groups, such as your votes, comments and pictures.

Support an idea/proposal, and shape solutions that suit better to the citizens and stakeholders


Project Manager

Limitations of use and Intellectual property

city.createlli is used to shape the city and the world of tomorrow. Users agree that all opinions, contributions, ideas shared here can be used by the project managers, without any restriction of intellectual property or rights of inventor.

The informations exchanged is only to be used in the context of the project for which it was shared, or to invite users to similar projects, to improve the operation of city.createlli.com, or in anonymized way in reports to improve participation in general.

No user information or any other information shall be used by Createlli or any user out of this context or for commercial or marketing purposes to sell other products or services.

Communications from Createlli

city.createlli.com informs you by email about activity in your communities or other activities that may be helpful for you. You can opt out from most of the emails, but not from emails about service announcements or certain administrative messages.


Createlli does not take any liability for incidental or consequential damage arising out of the use of city.createlli.com or the related information or documentation, or any other damage which has not been caused directly and immediately by a fault of CREATELLI, such as but not limited to loss of income, claims of third parties, loss of data, damages or defects due to materials or information from Createlli or a third party.

Createlli reserves the right to take down any content related to illegal, offensive or similar activities, or to take away access of users who use the platform for such activities or share such content.

Createlli does not take any liability for the publication of illegal content on city.createlli.com. Users agree to notify Createlli immediately of the presence of illegal content, upon which Createlli will take down the content as soon as possible.

Subscriptions, Duration and Payments

Users have the option to choose between different subscription models, for more info refer to createlli.com.

  • Automatic renewal: subscriptions will be automatically renewed.

  • Cancellation: users are requested to notify Createlli of the cancellation latest 7 days before renewal.


Cookie Policy

Like many websites, city.createlli uses cookies - which are small text files that are placed on your computer - in order to make city.createlli.com to work better for the users and project managers. We do not use cookies for any commercial purposes like influencing what you see when visiting other websites than city.createlli.com.

Please ensure that your computer/mobile device setting indicates whether you accept Cookies or not. You can set your browser to warn you before accepting Cookies, or you can simply set it to refuse them, although you may not have optimal user experience of city.createlli.com if you do so. See your browser 'help' button for how you can do this.

We use the following types of cookies:

Name of the cookie



Used to tailor the language for city.createlli.com. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.




This cookie is used to know whether you have accepted our cookie policy, so we don't need to ask you all the time





These cookies are from google analytics. We use google analytics to understand how people navigate on city.createlli.com. This helps us to make it better and easier to use for you.


Used in Drupal interfaces for drag-and-drop reordering of items.

SESScf29cdb24beb89731dd522a8a08ab5dc (name is example only)

PHP Session ID. This Cookie is used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside createlli, and is held only temporarily while the user is accessing city.createlli.com pages and other pages which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.